Frequently Asked Questions
Everything you need to know about our premium accessories.
How do I determine the correct size for my pet?
We provide a detailed sizing guide on every product page. We recommend measuring your pet's neck or chest with a soft tape measure, leaving enough room for two fingers to fit comfortably between the pet and the collar.
What is your return and exchange policy?
We offer a 30-day return policy for all items in their original, unworn condition. If you need a different size or style, we provide free domestic exchanges to ensure your pet gets the perfect fit.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
Are your products durable enough for active pets?
Absolutely. Our products are crafted using high-tensile strength nylon and reinforced stitching, designed to withstand the wear and tear of daily walks and outdoor adventures.
How should I clean my Atlas Pet Company accessories?
Most of our fabric collars and leashes are machine washable on a cold, gentle cycle. We recommend placing them in a mesh laundry bag and hanging them to air dry to maintain the integrity of the hardware.
Do you offer a lifetime warranty?
Yes, we stand behind our quality. We offer a limited lifetime warranty covering manufacturing defects in materials and workmanship for the life of the product.